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Corporate plan, service and satisfaction

Corporate Plan

The National Native Title Tribunal is an independent body established by the Native Title Act 1993 (Cth). Since July 2012 the Federal Court of Australia has had responsibility for the corporate administration of the Tribunal.  This includes the obligation to prepare a Corporate Plan as required paragraph 35(1)(a)  of the Public Governance, Performance and Accountability Act 2013 (Cth).
 
The Corporate Plan 2016 - 2020, describes strategies for both the Federal Court and the National Native Title Tribunal. It takes into account the challenges and opportunities for both organisations to define the strategic goals, objectives and tactics that will use over the next four years.
 
The strategic objectives and tactical plans have been separated into those that apply to the Federal Court and those that apply to the National Native Title Tribunal.
 
The plan is prepared in accordance with the Public Governance, Performance and Accountability Rule 2014.
 

Service and satisfaction

The NNTT Commitment to Service Excellence outlines the commitment and standards of service clients can expect, including information on how they can help the Tribunal improve its services and how to make a complaint.
 
The NNTT also conducts client satisfaction surveys on a bi-annual basis. The surveys are conducted by an independent research company. The results are used to inform the delivery of services.